For hotels
Guest Wi-Fi for the hotel — sign in once per stay, keep a list you own.
The sign-in question first, because every hotel asks it: once per stay, per device. A guest signs in on arrival and is still online at checkout — the phone and the laptop each count once. Behind that welcome sits a guest list that is yours — kept per venue, and your whole list downloads as a CSV any time.
£20 per site, per month + VAT
Multi-venue = £20 × sites
No setup fee
UK-hosted on Microsoft Azure
No. 01 · What you'd send
What The Bay Hotel would send.
The Bay Hotel is imaginary — fourteen rooms, sea views, ours to invent — but the emails are the sort any hotel could send once the guest list is its own.
- "How was your stay?"
- Sent soon after checkout, while the stay is still warm: a short thank-you, signed by a person.
- "Eleven months on"
- Thinking about this year's trip? Sent while next summer is being planned — a reason to book direct this time.
- "The quiet season"
- Midweek rates for the low months, sent to people who've actually stayed — not to the whole internet.
The arithmetic stays small: £240 a year, plus VAT — if one email brings back one direct booking, you're ahead.
Illustrative — The Bay Hotel is fictional, and these are ideas rather than promises. What you send is your call.
No. 02 · The paperwork
Done by the book, with the book kept for you.
Under UK GDPR, your hotel is the data controller — the guest list is yours, collected under your policies. Netmo is the data processor: we handle guest data only on your instructions.
Guest Wi-Fi comes with duties — consent, retention, and PECR, the UK rules on marketing messages. Zest is built to help you stay compliant: it keeps the records those duties rest on, in a form that can't be quietly edited — by your team, or by ours.
And for a group: each venue keeps its own guest list — lists aren't pooled across the group.
- The marketing opt-in is a separate choice of the guest's own — never pre-ticked, never a condition of getting online
- What each guest agreed to, and exactly when — versioned, timestamped, tamper-evident
- A guest asking what you hold: the subject-access export gives you the data half of the answer in one click
- Set a window per venue; older records delete themselves on schedule, and every deletion is noted in the log
A well-kept record, not legal advice — the law itself is walked through in our plain-English guide to guest Wi-Fi and UK GDPR, written for the front desk rather than the law library.
No. 03 · How it runs
From first email to live.
Write to us
Email hello@netmo.it with the hotel's name and what the Wi-Fi runs on. Not sure? A photo of the router is a perfectly good opening. We reply within one working day.
Set up, self-serve
Setup is self-serve: you connect Zest to your UniFi network (Ubiquiti's widely used business Wi-Fi kit — your installer will know), design the sign-in page your guests will see, and choose where they land once they're online — your booking page, your website, or the day's offer. Stuck at any step? The people who built Zest step in.
Go live
From first email, most venues are live within two working days. Guests sign in on arrival, and the record keeps itself from there.
Forwarding this to your IT firm before anyone commits? How it works is written to be sent on: the integration model, the webhook reference — a standard feed your marketing tools can read — and the CSV export, set out for the people who'll plug it in. If Zest is ever unreachable, guests still get online — connectivity comes first.
No. 04 · The price
The price, and why it's low.
£20 per site, per month + VAT · rolling monthly · cancel anytime
The reasoning is short: no sales team, one product, it runs on the UniFi kit you already own, and it's built and run by Netmo, a UK managed service provider that runs networks for a living — the fuller working is on the pricing page.
A group doesn't have to decide as a group, either: start with one site, and let the first hotel make the case.
Questions
The questions hotels ask.
A couple arrive with two phones and a laptop. How many sign-ins is that?
Three — one each, once per stay, per device. The two phones and the laptop each sign in on arrival and stay connected for the whole visit, so nobody is typing anything at breakfast on day three.
Can I hand the technical detail to our IT firm?
Yes — that's what the how-it-works page is for: forward it as it stands. If they'd rather ask questions, they can email hello@netmo.it directly, and the answer comes from the people who built it.
We're a nine-site group. What does a rollout look like?
Start with one site — prove it on a single hotel before the group commits. Each site gets the full product, and each venue keeps its own guest list from day one. The maths stays flat — £20 per site, per month + VAT — and the multi-venue questions are worked through in the pricing FAQ.
Where's the data-processing paperwork?
In writing, where it should be: our terms are the data-processing agreement — there's nothing separate to sign. They set out the roles: your hotel is the data controller, Netmo is the data processor, handling guest data only on your instructions. Our security page describes how the platform is run and looked after — everything UK-hosted on Microsoft Azure, your guest data kept separate from every other customer's.